Good questions deserve exact answers.

Yes. Every Piece is authentic and sourced directly from Kashmir, India. We state the origin, fibre and relevant craft details for the individual Piece rather than relying on a vague collection-wide claim.

The collection includes pure pashmina and pure silk Pieces. The exact material is identified on each Piece page, because the description of one Piece never applies automatically to another.

We separate evidence from assumption. Fibre, weave, embroidery, origin and supporting documentation are named only when they genuinely belong to that Piece. Read our

Provenance & Authenticity standard.

Not automatically. Fine natural fibres and hand finishing may produce slight variation in weave, embroidery, tone, dimensions or touch. These can be part of the Piece’s character when consistent with its description. Undisclosed damage or a material difference remains fully reviewable.

We represent every shade as faithfully as possible, but screen settings and lighting can alter colour. If the exact tone matters, ask for additional photographs or a short video before ordering.

Use the individual measurements and form stated on the Piece page. Terms such as shawl, stole and ghutra describe form and intended use; they do not prove material. If you are comparing options, Private Assistance can help interpret the dimensions.

Perhaps not. Pieces are acquired in limited quantities and some may be singular. We never promise a restock until it has been confirmed.

Open the Piece and choose Order with the House. WhatsApp opens with the Piece details ready to share. The House then confirms availability, the complete price, your Qatar delivery details and the available payment method before the order proceeds.

No. A WhatsApp enquiry or request for photographs does not reserve a Piece. Because quantities are limited, the order is secured only when the House expressly confirms the reservation or acceptance together with the agreed payment and delivery arrangements.

All prices are in Qatari riyals. At launch, the House accepts Fawran transfer and cash on delivery, with the applicable option confirmed for the order. Never send full card details, banking passwords or one-time codes through WhatsApp or email.

Contact the House immediately. An order may be cancelled without charge before acceptance. After acceptance, we will try to stop preparation or dispatch but cannot promise it will be possible. If it has already left us, cancellation is no longer available; the exchange policy applies after delivery.

Not at present. Dar Al Pashmina begins as an online boutique serving Qatar. Private Assistance is available when you want a closer view or personal help choosing.

We currently deliver within Qatar only. Standard delivery is complimentary for every accepted order, with no minimum spend. International delivery is not offered at this stage.

The expected timing is confirmed for the order and calculated from acceptance, not merely submission. If a particular date matters, ask before ordering. A date is guaranteed only when the House expressly agrees it as fixed.

Provide an accurate Qatar address, building and unit details, a working mobile number, recipient name and access instructions. A high-value delivery may require the named recipient, signature, one-time code or another reasonable verification step.

Dar Al Pashmina does not offer refunds. To request an exchange, contact the House within three calendar days of confirmed delivery. The Piece must remain unused, unworn beyond reasonable inspection, unwashed and unaltered, with its labels, security tag and supplied presentation intact.

Once approved, we arrange one complimentary Qatar collection. After inspection, an eligible Piece may be exchanged for another available Piece. The House will confirm the available options and any price difference before proceeding. No refund is issued. Read the

Delivery & Exchange Policy.

Stop using it and contact the House as soon as reasonably possible with the order number and clear photographs or video. Reporting visible transit damage within 48 hours helps preserve delivery evidence. We will arrange collection at our cost and, once the issue is verified, replace the Piece with the correct or an equivalent available Piece. If the original is unavailable, the House will offer suitable exchange options.

Yes. At launch, every Piece receives one signature Dar Al Pashmina presentation box at no extra charge. There are no packaging tiers, paid upgrades, bespoke box colours or personalisation options to choose between. Read about

the House presentation.

Yes. Share the Piece name or link. For gifting, include the recipient, occasion, preferred colours and approximate budget. We can recommend the strongest available options and provide useful close-ups or a short video.

Yes. A gift recipient may contact the House within the same three-calendar-day period, provided the Piece meets the exchange conditions. The House will confirm availability and any price difference before the exchange proceeds. No refund is issued to either the purchaser or the recipient.

Follow the directions supplied for the exact Piece. Pure pashmina, pure silk, dye, weave and embroidery may require different treatment. When uncertain, stop before cleaning and consult our

Care Guide.